Interactive voice Recording (IVR) is an Automated Telephonic System which Connects to your Business Executive's Mobile Phones via Pre-Recorded Audio & Keyboard Inputs Provided by the Caller.
We Provide two types of IVR :
We also provide Software which is integrated to IVR Systems. Here, one can get the analysis of Total Incoming calls & Missed Calls. You can also hear the conversation between Agent & Caller in the Recording Section
Why to have multiple numbers for different departments / different areas when one number is enough to connect caller to desired field?
By integrating IVR, It is possible to connect via single number.
Our Software keeps track of Total Calls, Attended Calls & Missed Calls.
It allows admin to generate Date Wise, Month Wise, Department Wise & Agent Wise Reports.
It allows you to download and hear the Call recording between Agents & Callers.
What if a Customer calls & Disconnects without Punching Inputs?
Or What if Agent misses the Call?
Not a Problem any more..!!
Our Software provide you the customer's data with which you can call the customer and feed the follow up details in the software for futher communication.
An auto generated Text Message / Greetings will be sent to the customer after the call.
Enhance Business Customer Support which might leads to Enhancement in Business Growth
IVR Works 24*7, It means Business is open for 24*7
Customer Never Complaints about Call Waiting / Busy Line.